VoIP (Voice Over Internet Protocol)

Using a digital phone system allows businesses to increase productivity and allows for flexible customizations for your needs.

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Flexible and Affordable

VoIP is a flexible and affordable option that allows your business to grow while offering the communication tools and extras your bigger competitors use. The ability to scale up or down depending on your business helps you budget for expansion.

You can receive calls on your computer or cell phone, eliminating games of phone tag. Additionally, you can receive voicemails delivered digitally to your inbox.

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Customizable Features

Your business may require very specific call routes and hours. With VoIP, you can create ring groups, custom hours, forwarding, call parking, digital voicemail, and fail-over destinations. Increase your workflow by eliminating bottlenecks in your phone system.

Utilizing a digital phone system allows for employees to have direct extensions or ring groups for receptionists. Setup dial by extensions for callers to get in touch with the right person quickly.

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Security Oriented

Our company is security oriented with all technicians required to pass annual background checks and maintain HIPAA certifications. Every backup we setup is encrypted, both locally and in the cloud. We help our clients incorporate safe practices within their business by providing Acceptable Use Policy (AUPs) templates. Also, we educate clients on why such measures are needed to keep them (and their business) safe.

Dedicated Professionals

All our clients not only receive support from an entire team of professionals but also their own “Account Manager”. This person is their direct contact for special requests, questions, and projects. Our focus is quality support with a personal touch.

Rapid Response

Stop waiting days (or even weeks) to get in touch with someone. We are available during normal business hours or on call for emergency service if needed. Our team consists of all local technicians in the US, so no more calls overseas. We can solve your issues remotely, over the phone, or onsite.

I’ve worked with the IT Support RI team for over 10 years. I like working with a local company because I like the concept of knowing that someone cares about my business. Sometimes when you’re dealing with big companies, you’re just a number. At IT Support RI, I know they legitimately care if I have a problem or not.

About a year ago, we looked at our phone system that was about 20 years old. I knew we were antiquated at this point. We got involved with a VoIP system through IT Support RI. We put it through all of our locations, and I look at it now, and I can’t believe we used the old system. It’s day and night of what we used.

You need to work with a company you trust, and I trust them completely. I leave it up to the team to tell me if my business is weak in a specific area or if there’s room for improvement. I appreciate everything IT Support RI does, and that’s why I’m with them.

Jim Melvin Jr.

Owner, Melvin's Tire Pros

About Our Team

IT Support RI is an IT service and consultation company that focuses on quality support with a personal touch. What makes us different is that we pride ourselves on our dedication to our clients and the rapid response time in which we resolve their IT issues. We firmly believe in preventing IT problems and solving them quickly should they arise. We love all things IT and everyone within our business has a passion for technology, which reflects in our work and service.

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